Frequently Asked Questions
Short, honest answers to the questions we hear most.
Short, honest answers to the questions we hear most.
Yes. Products labeled Authentic are original fragrances that we buy from trusted retailers and ship in the condition we receive them. Read more on our Authenticity page.
Arabian perfumery is a tradition built around rich notes like oud, rose, amber and saffron. Our Arabian collection features fragrances from this tradition.
Yes — we work with resellers, boutiques, barbershops and beauty stores. Apply on the Wholesale page and we will share current availability and pricing.
We prepare and hand your order to the carrier within 2–3 business days after payment, and ship within the United States with UPS, USPS or FedEx. You receive the tracking number by email. Orders with a subtotal of $180 or more ship free. See our Shipping Policy.
When your order ships we email you the carrier and tracking number. You can also look up your order any time on the order lookup page with your order number (and the email you used at checkout to see the tracking details).
You can return unopened, sealed fragrances within 7 days of delivery. Opened or used fragrances cannot be returned unless they are faulty or incorrect. Full details in our Return & Refund Policy.
Contact us within 7 days of delivery with your order number and photos of the box and the product, and we will replace or refund it, including shipping.
All payments are processed securely by Stripe: Visa, Mastercard, American Express, Apple Pay, Google Pay and Link. We never store card numbers.