Return & Refund Policy
Effective October 23, 2026.
Effective October 23, 2026.
You can return unopened, sealed fragrances in their original packaging within 7 days of delivery. Fragrances that have been opened, tested or used cannot be resold, so they cannot be returned, except when they are faulty or we sent the wrong item.
Contact us through the contact page within 7 days of delivery with your order number. We will reply with the return instructions and address. Please do not send anything back before we confirm the return.
Return shipping is paid by the customer, except when the return is due to our error or a damaged item. We recommend a tracked, insured service, because we cannot refund packages lost on the way back to us.
Once we receive and inspect the returned item, approved refunds are issued to the original payment method within 7 business days. Your bank may take additional time to show the credit. The original outbound shipping cost is not refunded for standard returns.
If an item arrives damaged or was shipped incorrectly, contact us within 7 days of delivery with photos of the box and the product. We will replace the item or refund you, including shipping.
If you need to cancel an order, contact us as soon as possible. Orders that have already shipped follow the return process above.
Wholesale returns follow the Wholesale Terms.